Hopscotch Software Privacy Policy

Wednesday, November 12, 2014
 
Hopscotch Software, Inc. is committed to honoring the privacy of our members and visitors. This privacy policy, part of our overall Terms of Service (“Terms of Service”), covers personally identifiable information shared through Hopscotch Web.
 
This privacy policy applies to www.hopscotchweb.com, owned and operated by Hopscotch Software, Inc. (“Hopscotch Web”). This privacy policy describes how Hopscotch Software, Inc. collects and uses the personal information you provide on our web site: www.hopscotchweb.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
 
We take your privacy seriously. We will not sell, lease, or exchange your personal data to, or otherwise share your personal data with, third parties in ways other than described in this Privacy Policy. By using Hopscotch Web, including services available at the hopscotchweb.com domains, you are using a service provided by Hopscotch Sofware, Inc. (collectively, the “Service”) and you agree to be bound by the Terms of Service and this Privacy Policy. Some capitalized terms used in this Privacy Policy and not otherwise defined may be defined in the Terms of Service. This Privacy Policy only addresses activities from our servers.
 
1. INFORMATION COLLECTION & USE
 
Registration       
 
The Hopscotch Web Service requires a login in order to provide you with a personalized account. During our account registration process, we will collect an email address, your first and last name, and a password from you. You must provide all of this information in order to obtain an account. After completing our registration form, you will receive a welcome email describing your new Hopscotch Web account, and how to access that account. You may, at your option, also store your social media credentials as part of your account with our Service.
 
Communications with Hopscotch Software
 
We use third party service providers to assist us in managing and administering communications and emails sent to us through the Website and through some Hopscotch Web managed sites. Any personal information disclosed through such communications will be governed by such third party vendors’ privacy policy.
 
Account Subscriptions
 
If you choose to continue service with Hopscotch Web via a paid account, we will collect the following personally identifiable information from you: credit card number, credit card expiration date, and zip code, and keep this information on file in our secure server in order to process your recurring invoices. You may, at your option, also provide your company name, full billing address and phone number. This information is used to verify credit card authenticity, and process payments as per your applicable service agreement. Upon discontinuation of Hopscotch Web service, your credit card information will be destroyed on our billing system. If we are unable to process your subscription for a given month, this information, along with your account information, may be used to contact you.
 
Third Party Payment Processors
 
Hopscotch Web uses third party payment processors to assist it in processing your personally identifiable payment information securely. Such third party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy. Payments are currently processed and managed using the third party vendors below. We will inform you which payment processors are used when processing your payments.
 
Tell-A-Friend Tools
 
Hopscotch Web provides a number of tools that will allow you to promote your website (or articles on your website) over email. Email addresses entered into these forms are not stored in our database, but may be stored in our system logs in text format to assist us in tracking down abusive users (users flooding the system), or using these tools for spamming. We will never contact addresses logged in this manner. The email sent through any of these mechanisms is a one time email only.
 
Hosted websites
 
Users hosting websites with Hopscotch Web are given tools that may ask you to optionally enter your email address when making comments on their website, or contacting them through their website. Since users on Hopscotch Web can manipulate the HTML code on their site directly, there are opportunities available for a malicious user to inject code that would log your information before it reaches our system. In addition, once in our system, website owners will have the opportunity to review and modify any information entered into their website. Since we do not have full control over how members run their individual sites, this privacy policy does not apply to any hosted Hopscotch Web website that you do not own. You should check that you trust the owner of a particular website before submitting personally identifiable information on that site.
 
Hopscotch Web uses the services of Rack Space Hosting for the Website and for Hopscotch Web managed websites. Personal information hosted by or through Hopscotch Web is subject to Rack Space Hosting’s privacy policy which may or may not contain terms as protective as this privacy policy. A copy of Rack Space Hosting’s privacy policy is available here.
 
Server Logs
 
When accessing web pages on the Website, Hopscotch may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding site traffic statistics. This information may also be used to identify users who are using the service for spam or other activity that is deemed in conflict with our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any personally identifiable information.
 
Comments and User Content Posted to the Website
 
If you post any Comments or User Content on the Website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.
 
Social Media
 
The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Tumblr, Flickr, and YouTube. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.
 
Our site also includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
 
2. USES OF INFORMATION
 
Hopscotch Web collects the aforementioned personally identifiable information in order to provide you with a service that allows you to maintain an online presence. Various features in our Website management system will, at your discretion, display your name, or adjust the date and time of events based on your locale. The Hopscotch Web CMS and Control Panel interface will always give you an option before any piece of your personally identifiable information is presented on your website, and situations where information will be published is made clear in various spots in the interface (for example, your name is tied to welcome emails you send out from our system, and notice of this is given to you within the interface for that tool).
 
Hopscotch Web also uses information collected through its Service to send out notifications regarding service related issues (such as maintenance periods, billing problems, account expirations, and other items that may impact service). We do not send contact information unless the matter is deemed urgent, and most communication will occur through your Hopscotch Web CMS and Control Panel interface. We also may use and disclose your information to our third party service providers in order to send you messages regarding new services or other products from Hopscotch Software, Inc..
 
Information collected through our service logs is used only to identify potential cases of abuse and establish statistical information regarding Website traffic. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
 
Hopscotch Software, Inc. is the sole owner of information collected on http://www.HopscotchWeb.com/. Your information is never shared, leased or given to any third parties in ways other than disclosed in this Privacy Policy.
 
3. INFORMATION SECURITY
 
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Hopscotch Web, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
 
If you have any questions about security on the Website, you can send us a customer care request.
 
4. ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
 
Changing Information
 
All information that Hopscotch Web stores related to your account, including any subscription billing information, is accessible through your Hopscotch Web CMS and Control Panel interface. You may use this interface to correct, update or delete your information at any time, and we encourage you to keep this information up to date so that your customer service requests and billing processes operate efficiently. We will respond to your request to access within 7 business days.
 
Removing Information
 
To remove your personally identifiable information from our system, submit your account for deactivation. Your personal information will be removed immediately, though your actual login name will remain reserved on our system until re-collection. If you wish to only remove your billing subscription information, cancel your paid account. Both of these removals can be accessed through your Hopscotch Web CMS and Control Panel interface.
 
Data Retention
 
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
 
5. COMMUNICATIONS FROM HOPSCOTCH SOFTWARE, INC.
 
Service-related Announcements
 
We will send you service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
 
Other Messages
 
With your permission, we may also send you messages from time to time about new features or services that we will offer to our users. You may opt-out of these communications at any time by clicking on the link at the bottom of our communications to you, or by changing your preferences in your profile as further described below.
 
Customer Service
 
Upon issuing a customer support request to Hopscotch Software, Inc., we may use your information and email address to contact you regarding your inquiry.
 
Opt Out
 
Only non-promotional service announcements, as described above, will be issued without prior authorization. If you do not want to receive promotional announcements from Hopscotch Web about new products or services, you may contact us and we will not send you further promotional announcements.
 
Upon deactivating your Hopscotch Web account, you will receive no further communication from us (service announcements included).
 
6. INFORMATION SHARING AND DISCLOSURE
 
Aggregate Information (non-personally identifiable)
 
We share aggregated demographic information about our user base with our marketing partners. This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. We also may share aggregated user information with third parties who help us to analyze our user base to improve the Service.
 
Other than as described herein, we do not link aggregate user data with personally identifiable information.
 
Personally Identifiable Information
 
Hopscotch Web employs third-party service providers to perform functions on our behalf. Examples include credit card processing, email service providers, analyzing data, providing customer service. These service providers have access to personal information needed to perform such functions on our behalf and authorized to use your personal information only as necessary to provide these services to us.
 
In the event of a business transfer or sale by Hopscotch Web, customer information generally is one of the transferred business assets but remains subject to the commitments made in any Hopscotch Web pre-existing Privacy Policy (unless, of course, you consent otherwise).
 
We may release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service; or protect the rights, property, or safety of Hopscotch Web, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
 
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
 
7. LOG FILES
 
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
 
We use this information, which does not identify individual users, to analyze trends, to administer websites, to track users' movements around websites and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
 
8. COOKIES
 
Like most websites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies let us 'remember' information about your preferences and passwords and allow you to move within our Service without reintroducing yourself. Members who disable cookies will not be able to use the Service, as they are required to maintain your login to our service within a browser session. Disabling cookies does not prevent you from accessing websites published under our system, though some features of those sites may be degraded.
 
These cookies can be tied back to personally identifiable information only in the event that you are logged in to our Service. If you are logged in to our Service, the cookies on your computer will uniquely identify your account within our system.
 
This Privacy Policy covers the use of cookies by Hopscotch Software, Inc. only and does not cover the use of cookies by any advertisers. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
 
9. CANADA AND CALIFORNIA VISITORS
 
Canadian Visitors to the Site
 
Canadian citizens, except under circumstances defined by law, are entitled to access their own personal information collected by Hopscotch Web by writing to: 612 Hickory Lane, Harrisburg, SD  57101. Hopscotch Software, Inc. may ask you to pay an administrative fee for accessing or copying your personal information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personal information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish additional information about our personal information management, to access, correct or have us investigate any matters in relation to your personal information, please contact us.
 
California Residents
 
California Civil Code Section 1798.83 permits users who are California residents and who have provided with "personal information" (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, or how the Hopscotch Web reviews and processes any request from you to amend your personal information, please contact us here or in writing to Hopscotch Software, Inc., 612 Hickory Lane, Harrisburg, SD  57101.
 
Notice for Visitors to the Website Outside of the United States
 
You should be aware that the United States and other countries have not harmonized their privacy regulations. Because Hopscotch Software and its servers are located in the United States, Hopscotch Software has written its Privacy Policy to satisfy United States regulations. By using HopscotchWeb.com, you agree to the level of privacy protection set out in our Privacy Policy.
 
10. BULLETIN BOARDS/CHAT ROOMS/MEMBER WEBSITES/ TESTIMONIALS
 
If you use a bulletin board or chat room on the Website, or on any Hopscotch Web member website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at privacy@hopscotchsoftware.com.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
 
Certain information, such as your name and IP address are logged by our system when posting messages, and are made available to the owner of the website you are posting on. These items may be displayed to readers of the site you are posting on, depending on the settings of that particular site. If you would not like to have these details disclosed, refrain from posting messages to any Hopscotch Web bulletin board or chat room.
 
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@hopscotchsoftware.com.com.
 
11. LINKS TO OTHER SITES
 
This Website contains links to other sites that are not owned or controlled by Hopscotch Software, Inc. Please be aware that we, Hopscotch Software, Inc., are not responsible for the privacy practices of such other sites.
 
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. You will receive a notification when you leave Hopscotch Web.
 
This Privacy Policy applies only to information collected by this Website.
 
12. BUSINESS TRANSITIONS
 
In the event Hopscotch Software, Inc. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
 
13. LEGAL DISCLAIMER
 
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us, our subsidiaries, affiliates, employees or agents.
 
14. CHANGES IN THIS PRIVACY STATEMENT
 
If we decide to change our privacy policy, we will post those changes to this Privacy Policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
 
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice within your Hopscotch Web Website Manager interface prior to the change becoming effective.
 
15. CHILDREN UNDER 13
 
Hopscotch Web is not directed to children under 13 years of age and we do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our files.
 
16. CONTACT US
 
If you have any questions or suggestions regarding our privacy policy, please contact us by using our support system.
 
Hopscotch Software is located at:
 
Hopscotch Software, Inc.
612 Hickory Lane
Harrisburg, SD  57032
 
All correspondence should be sent to:
 
Hopscotch Software, Inc.
ATTN: CEO
Re: Privacy Concern
612 Hickory Lane
Harrisburg, SD  57032